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Sorry Virginia, there is no magic access wand.
Sometimes we can tell that we are disappointing the person standing in front of us at a health fair or talking to us on the phone. We are simply too responsible to attempt to solve their home accessibility answer without more information and usually without going to their home. Sometimes they’ve given long explanations of what is going on and what isn’t working, and we have listened. But even when they can accurately describe their abilities and what their home looks like, they are only able to give us their perspective of those things.
While our client’s perspective is critical and plays a huge role in the recommendations we make, they deny themselves the benefit of our objectivity and experience over the years if they ask us to rely solely on their impressions.
Here are a few reasons why a responsible access consultant won’t just attempt to solve problems for people without a good individual and on-site review:
1. There are accessibility guidelines that some people think can be used like a cookbook for access such as the Americans with Disability Accessibility Act Guidelines, but these are not designed to meet the personal need of every individual and they aren’t required in private residences unless they’ve been incorporated into a building code.
2. Every person is different from others and should be treated individually. Even two people with the same medical condition, same age, same size, and same sex, will have different goals, preferences and abilities.
3. Houses are very different from each other.
In short, there really is no notebook or cookbook that says what is exactly right for every person and we know there is really no such thing as accessibility magic wands so we have to rely on good old evaluation, knowledge about a multitude of options, and the experience to match those options with the individual’s needs. We feel like the best way to solve an access issue is to listen to a person to understand their goals and observe them in the environment they want to change. So if you give us a call with an access question, we really don’t want to disappoint you. Expect a thorough residential access answer to include a visit to you in your residence.
If you want an objective, professional solution to your residential access problem, call us and set an appointment with one of our designers. We provide in-home assessments with no travel fee in the Greater Omaha, Nebraska area. All other areas in Nebraska and Iowa are possible with a travel fee. We will give you a firm estimate of your costs for consultation when you call to make an appointment.
